When Talisha enters the exam room, she notices that Mrs. Oktenburg is visibly frustrated and upset. She has tears rolling down her cheeks. How should Talisha proceed?

What will be an ideal response?

When Talisha enters the exam room and sees the patient visibly upset, Talisha should remain calm. She should maintain eye contact with the patient, smile at the patient, and attempt to soothe the patient. She could offer tissues, a drink of water, or the opportunity to lie down. Talisha should continue to rely on written communication or lip reading to assure the patient the situation is in control. Talisha should remain with the patient until she is visibly calmer.