Accurately quote and ________________ for any information you use in your own writing or speaking

The purpose of a training program for salespeople is to teach them about all of the following EXCEPT ________

A) customers' buying habits B) customers' buying motives C) competitor strategies D) industry history E) company goals

Nicole says to her manager, "Yes, that sounds like a good idea." She is most likely using the tactic,

a. respect your manager's authority. b. help your manager succeed. c. do not appear overly competitive with your manager. d. understand your manager.