A phrase that indicates a speaker is finished with one point and moving on to a new one is known as a(n):

a. internal summary

At which phase do individuals begin to discuss their dissatisfaction with their partner?

A) contact B) closeness C) deterioration D) repair

Van Veenen states that because in ODR people do not meet in person, there are some advantages to the process. Which one is not one of them?

a. It reduces the threat of a face-to-face confrontation. b. Disputants can read each other’s body language. c. It reduces the perception of power differences. d. People may be more likely to advance their issues in the ODR environment.