The telephone techniques used when speaking on home telephones are generally more informal and chatty than the style of conversation that is expected in a _____

The "Patient Safety Systems" (PS) chapter does not

A. explain how hospitals can evaluate the status and progress of their patient safety systems B. discuss how hospitals can develop into learning organizations C. contain any new standards or requirements

The thymus gland and the spleen are part of the lymphatic system

Indicate whether the statement is true or false