A communication audit or customer satisfaction study is a systematic evaluation of the effectiveness of the organization's communication programs, including the magazine, if one is issued

All of the following are suggestions for using computer-generated materials EXCEPT

a. use computer graphics to create an atmosphere. b. use computer-generated visuals for flipcharts. c. enhance the computer-generated image in other ways. d. enlarge small computer-generated diagrams. e. both a and b.

Scientific experiments support the idea that touching a person on the arm increases the chances of getting help from that person. An affiliation explanation for this says that we will help that person because touch can ______.

a. create a momentary bond b. serve as a status reminder c. make us uncomfortable d. indicate friendliness