Answer the following statements true (T) or false (F)
1. When communicating by email to your company, you should use bold font and italics in a good
percentage of the text so they know what is important.
2. Using capital letters in email is equivalent to shouting.
3. Email subject lines help them stand out.
4. Business letters are usually written in indent format.
5. Business letters are an outdated mode of communication that the new generation of writers does
not need to worry about.
1. FALSE
2. TRUE
3. TRUE
4. FALSE
5. FALSE
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Engaging in listening for enjoyment, including listening to music and humor is called appreciative listening
A. True B. False
A web site that employs staff members who post new items on the site throughout the day, and utilizes software that easily facilitates this process, uses ________________________ updating to change its content
Fill in the blank(s) with correct word