When dealing with a patient who is getting mad and irritated, the medical assistant should:
a. Call security to prevent escalation of the situation.
b. Tell the patient that he will not be seen if he continues his behavior.
c. Keep calm and remain courteous.
d. Answer in a louder tone to show that behavior like that is not tolerated.
Answer: c. Keep calm and remain courteous.
Health Professions
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When you must push an object, it is important to:
A) push using muscles between your waist and shoulders. B) push from an overhead position. C) keep your elbows straight and locked. D) push with your arms away from your body.
Health Professions
Prior to restraining a patient, all of the following apply EXCEPT:
A) using restraint as a punishment. B) ensure the safety of your crew. C) use the least amount of restraint necessary. D) at least five people should be present.
Health Professions