Which one of the following behaviors least fits service-oriented organizational citizenship behavior?
A) Performs duties with unusually few mistakes
B) Makes constructive suggestions for service improvement
C) Cautions outsiders about coming to work at his or her company
D) Contributes many ideas for customer promotions and communications
C
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Nick, the R&D department manager of Precise, a manufacturer of high-quality watches for over 125 years, was told in a management meeting that the company's biggest competitor, Accurate Watches, is introducing a low-cost, yet attractive line of watches that will be sold in Walmart stores. As a result, the top management of Precise is pressuring Nick to lower the production costs on existing products and also to develop a line of watches that can be manufactured inexpensively to be marketed to a wider variety of customers at a much lower price. This is an example of a quality-leadership strategy.
a. True b. False
Examples of radio frequency identification (RFID) could include all of the following EXCEPT:
A) tracking the status of engineering changes during development of a new product line. B) tracking cases and pallets of products into and out of warehouse inventories. C) air travel use for baggage tracking. D) tracking the flow of parts through a manufacturing process.