Research conducted in several companies suggests that emotional intelligence is essential for being an effective leader

The key determinant regarding whether a worker should be classified as an employee or an inde-pendent contractor is:

(a) whether the worker or the organization has control over the manner in which the work is performed, (b) whether payroll taxes are paid on behalf of the worker, (c) whether has flexibility in how he or she completes assignments, (d) whether the worker is paid hourly or by salary.

Which generic strategy is being utilized if a customer perceives uniqueness of a high-status product or service?

A) quality B) cost C) differentiation D) flexibility E) focus