Jesse wants a recommendation about creating an SCR help desk. She said that I can find lots of information about help desks on the Internet.

What will be an ideal response?

Students can find many sources of information about help desks on the Web. For example, the helpdesk.com site shown here offers forums, industry reports, certification information, and help desk education links.





Also, IT industry publications such as InfoWorld and ComputerWorld frequently contain articles about help desk topics. Many vendors offer help desk management and productivity software and provide information and specifications about their products. Also encourage students to visit a help desk if their school or employer maintains one. In their memos, students should incorporate the results of the Web-based research they performed.