You will feel less nervous if you talk about something you are familiar with or have some personal experience with

Your book lists several positive and negative uses of silence. Name one positive and one

negative use of silence. What will be an ideal response?

The uncooperative, aggressive conflict management style in which one person attempts to dominate or force the outcome to his or her advantage is called the ________ style of conflict.

Fill in the blank(s) with the appropriate word(s).