__________, one of the components on which customers evaluate service quality, refers to the knowledge and courtesy of employees and their ability to convey trust
Fill in the blanks with correct word.
ANSWER: Assurance
Assurance is the knowledge and courtesy of employees and their ability to convey trust. Skilled employees, who treat customers with respect and make customers feel that they can trust the firm, exemplify assurance.
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To pass a vote, a majority of the present quorum must approve. If quorum of 5000 shares is present, ______ must approve to pass the vote.
Fill in the blank(s) with the appropriate word(s).
All of the following statements regarding Starbucks are true except:
A) Starbucks offers health benefits to company employees. B) Starbucks partners can take part in Starbucks' stock option plan. C) Starbucks has the opportunity to be a different global company. D) Starbucks is a profitable company. E) Shareholders consider Starbucks' stock to be risky investment.