Which of the following is an effective way to deal with the personnel issues that can reduce the effectiveness of a sales team?
a. Ignore them until they go away.
b. Development of policies and procedures that empowers team members and provides shared leadership.
c. Develop policies and procedures that clearly rewards individual performance on specific tasks within the team.
d. Designate one person as the unquestionable team leader.
e. Make sure that you designate specific team duties with clear boundaries of responsibilities for dealing with customers.
Answer: b. Development of policies and procedures that empowers team members and provides shared leadership.
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