The members now decide which standards they will use for weighing solutions, knowing these must be realistic or no solution will ever seem acceptable. Which step of the problem-solving sequence are they in?

Predictable patterns of delivery are BEST because they reduce the audience's uncertainty

Indicate whether the statement is true or false.

Employees are the front line in public relations efforts during a crisis because:

a. they are credible representatives of the organization to people outside the organization. b. they are likely to be most affected by the crisis. c. they are a nimbus public. d. none of the above