Separating the plan generators from the plan implementers often leads to
A) a more effective implementation.
B) the development of plans that lower level managers begrudgingly try to implement.
C) ensuring the wisdom and experience of those managers higher in the organization are included in the plan.
D) all of the above
B
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A bank closing one of its branch locations at midday to balance transactions because it is efficient for the bank, even though it is not convenient for customers who want to do their banking during the lunch hour, is an example of a gap between
________. A) established quality standards and service delivery B) expected service and perceived service C) consumers' expectations and management's perceptions D) management's perception and quality standards set by the firm E) service quality standards and consumers' perceptions
Johnson, a lawyer, is representing a male homosexual worker who was sexually harassed by a male heterosexual worker at his workplace. Which of the following statements is the best example of an appropriate legal analogy?
A) a case precedent that finds the law protects heterosexuals from gender discrimination in the workplace B) a case precedent that finds the law protects heterosexual males from being harassed by heterosexual males in the workplace C) a case precedent that finds the law protects homosexuals of either gender from being harassed by heterosexual supervisors of either gender D) a case precedent that finds the law does not protect homosexuals from harassment during off duty hours