Isaac has indicated to you that he often uses force to resolve conflicts. Advise Isaac on communication strategies that he can use to better resolve conflicts
What will be an ideal response?
Answer: The ideal answer should include:
1. Isaac should consider the value of talking and listening. He should be willing to explain what he thinks the problem is about and listen to what the other person says about the problem.
2. He should talk about what he wants and listen to what the other person wants.
3. He should talk over possible solutions and listen to the proposed solutions of the other person.
4. He should talk about the conflict in a logical sequence, from understanding the nature and causes of the conflict through putting a solution into operation.
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Which of the following metaphors best illustrates the role that perception plays in the communication
process? A) Perception acts as a funnel. B) Perception acts as an owner's manual. C) Perception acts as filter. D) Perception acts as a facilitator. E) Perception acts as a boundary.
Your personal knowledge often has the advantage of heightening your credibility in the minds of your listeners
Indicate whether the statement is true or false