The Federal Information Security Management Act (FISMA) details the procedures to be followed by a federal agency in case an organization fails to ensure the minimum security requirements for its data and systems

The backchannel can present challenges for business presenters because

A) Twitter breaks must be scheduled. B) contrary audience members can have more leverage. C) supportive listeners can spread your message to a much larger audience. D) it is difficult to track what parts of the presentation were effective, and which were not. E) the hashtag must be meaningful and relevant.

In Chapter 17's opening scenario on the 2015 Germanwings crash, the key lesson was that ________

A) no individual or organization is immune from a crisis B) social media can be used as a weapon against passengers C) smart organizations engage in issues management D) more stringent screening policies should have been in place