Explain five things the assistant should do when handling a complaint from an angry caller
Answers can include any five of the following:
1. Identify the reason for the person's anger and treat it seriously
2. Slow down your rate of speech and lower your voice pitch and volume
3. Remain calm and listen carefully, do not monopolize the conversation
4. Change your physical position to regain composure, repeat information to verify that you understand the problem
5. Express your concern and your desire to help and then take action
6. Document the call
7. Ask the caller to repeat any instruction you have given to him or her
8. End the call in a cordial manner
9. State what action you will take
10. Report the call to the physician and/or office manager.
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The range of duties and skills paramedics are allowed and expected to perform is their ______________ ______________ ______________
Fill in the blank(s) with correct word
While you are performing a secondary assessment, your trauma patient complains of the sudden onset of difficulty breathing. Which of the following is your most appropriate response?
a. Make a mental note and continue with the assessment. b. Stop the assessment and provide appropriate care. c. Reassess the patient, beginning with the head. d. Reevaluate the mechanism of injury.