Research shows that win-win approaches to problem solving are more common in higher-performing organizations than in lower-performing organizations.

When a speaker gains information about the audience's needs, he/she should consider which of the following characteristics?

a. demographic variables b. audience attitudes toward the subject c. knowledge level d. all of the above

To support a proposition of fact, the speaker cites several precise statistics. This evidence best demonstrates the quality of

A. completeness. B. credibility. C. accuracy. D. currency.