One of the listening goals is to listen with empathy. The word empathy comes from a Greek word for _____

Research shows that men tend to focus on the relationship dimension of a message, whereas women tend to focus on the content dimension

a. True b. False

Aristotle's definition of rhetoric is based on _____

a. the process of discovering the available means of persuasion in a given situation b. the use of gimmicks to get what you want c. another term for public communication d. the process of learning about language and symbols through nonverbal cues