The CEO of SwiftLink spends one week each month going to sales appointments with various salespeople in the company. In addition to assisting the salespeople with presentations, a likely reason the CEO goes on sales calls is to:
A) gather information on customer needs and preferences
B) deduct mileage on his vehicle as a way to offset taxes
C) undercut the salespeople in underperforming divisions of SwiftLink
D) ensure that the salespeople do not give volume discount pricing
E) trade information to customers in exchange for information on competitors
A
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Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?
A. treatment of applicants B. average years of experience or education of hires per job family C. average days taken to fill open requisitions D. the ratio of acceptances to offers made E. the ratio of minority or women applicants to representation in local labor market
People are more likely to respond and respond sooner to fax surveys than mail surveys
Indicate whether the statement is true or false