Which of the following is a company that is suitable for franchising but has a relatively small number of franchise outlets?

The first step of the market planning process involves closely examining the ________

A) marketing strategies B) product development process C) marketing controls D) marketing environment E) functional plan

When a party is telling his or her story, as a mediator, you should do all the following except:

a. Remind the other party of the ground rules if he or she is not following them. b. Ask open-ended questions. c. Offer tentative proposals, and ask the party to respond to them. d. Take notes in order to follow up later with questions.