Challenging listeners' self-interests is an effective strategy for influencing your audience to view the

Linda has been working for Transton Pharmaceuticals for more than two decades. Over the years, she has gained a reputation of being one of the most dedicated and gifted employees in the company

But, despite her experience and skill, she has failed to get nominated to the board of directors. While her numerous attempts to do so have been futile, she has witnessed several less-experienced male colleagues getting promoted to her coveted position. Which phenomenon does this scenario best illustrate? a) Glass ceilin b) Sexual harassment c) Sexual orientation d) Melting pot

Which statement provides good advice for listening supportively to someone who is sharing emotions?

A) ?Try to solve the other person's problems for him or her. B) ?Make general statements such as "Time heals all wounds." C) ?Use paraphrasing to show that you understand how the other person feels. D) ?Only agree to discuss the issue if you approve of his or her feelings. E) ?Help the person make his or her feelings go away.