In general, stakeholders are motivated to participate in an organization if they receive inducements that exceed the value of the contributions they are required to make

Costs incurred in customer service are categorized as ________

A) prevention costs B) appraisal costs C) internal failure costs D) external failure costs

Which of the following is most likely to be a barrier to exit?

A) high advertising expenses B) specialized assets C) many product substitutes D) high customer power E) R&D expenses