Shari works for the state division of child protective services. The e-mails and faxes she sends and receives contain highly confidential information that has the potential to harm others' reputations and even their safety. Shari carefully maintains her e-mail distribution list, and every e-mail and fax she sends includes a note on the bottom informing the recipient that all information contained therein is confidential. Shari is attempting to overcome which challenge to communication technology in the workplace?
A. reducing distraction
B. ensuring security
C. choosing a communication channel
D. work/life conflict
Answer: B
Communication & Mass Media
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Group members should never play more than one role
A. True B. False
Communication & Mass Media
Damon began his persuasive speech about wildfires in the western United States by giving examples of destructive fires in recent years. As he described the fires, he used PowerPoint to display images that enhanced the impact of his words. What method for gaining attention and interest did Damon use?
A. previewing the body of the speech B. summarizing the central idea C. beginning with a quotation D. questioning the audience E. using visual aids
Communication & Mass Media