A system in which the customer receives service from only one station and then exits the system is which of the following?
A) a single-phase system
B) a single-channel system
C) a multiple channel system
D) a multiphase system
E) a limited-access system
A
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A firm that must invest in a new information system in order to comply with federal legislation is investing to achieve which of the following business objectives?
A) Customer intimacy B) Operational excellence C) New products. D) Improved decision making E) Survival
In a given culture, prevailing customs and attitudes that pertain to roles and status will influence the
A) attitudes about instant gratification and long-term investing. B) expectations for who communicates with whom, what they communicate, and in what way. C) level of tolerance for people from other cultures or with divergent points of view. D) flexibility with which employers and workers plan each business day. E) change in the communication style of female executives.