The zone of ________ is a range where a service dimension is deemed satisfactory, anchored by the minimum level consumers are willing to accept and the level they believe can and should be delivered
A) immunity
B) tolerance
C) reliability
D) assurance
E) flexibility
B
Business
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The multi-car discount is based on the assumption that
A) two cars owned by the same person will not be driven as frequently as one car. B) multiple vehicle owners are safer drivers. C) owners of more than one vehicle are more likely to be financially responsible. D) lower liability limits are needed if there are multiple autos insured.
Business
The market rewards the patient investor, for between 1926 and 2008, there has never been a time
when an investor lost money if she held an all-stock portfolio for ten years. Indicate whether the statement is true or false
Business