The customer service representatives at a call center have been asked to handle each call in not more than five minutes
A recent customer survey by the company revealed that customers appreciate it when employees take the time to answer their questions fully and listen to their grievances. What kind of service gap is apparent here?
A) gap between perceived service and expected service
B) gap between service delivery and external communications
C) gap between service-quality specifications and service delivery
D) gap between management perception and service-quality specification
E) gap between consumer expectation and management perception
D
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A company just starting in business purchased three merchandise inventory items at the following prices. First purchase $64; second purchase $76; third purchase $68. If the company sold two units for a total of $200 and used FIFO costing, the gross profit for the period would be
A. $56 B. $60 C. $62 D. $68
Walmart exited from the German market due to the fact that Germans
A) could find lower prices at discount stores. B) preferred shopping in larger malls. C) did not care for American businesses. D) preferred "all-in-one" store. E) preferred only European businesses.