Roxanne’s mood was affected by the excellent service she received at the coffee shop. This is best explained by the concept of

a. social conventions.
b. emotional contagion.
c. reappraisal.
d. emotion labor.
e. emotional memory.

Answer: b

Communication & Mass Media

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In an informative speech, when you talk about how an object feels, how something tastes, or how an emotion feels, you are invoking the power of

A) example. B) definition. C) narration. D) word pictures.

Communication & Mass Media

This is the radio rating service:

a. Nelson b. Arbitron c. Hooper d. all of these e. none of these

Communication & Mass Media