________ are the primary means of authentication for a user's computer and other networks and servers to which the user may have access

The ____________ or ____________ includes both the ____________ and ____________ of a service facility

a. roll; retrieval; implicit aspects; explicit aspects b. stage; servicescape; exterior; interior c. stage; service area; customers; employees d. roll; canopy; employees; equipment e. roll; service area; front-stage; backstage

The build, operate, transfer option for projects requires the project contractor to take initial ownership of the project in order to make sure it works, thus mitigating risk in the short run

Indicate whether the statement is true or false