Procter & Gamble is currently exploring ways to make more use of social media for marketing and consumer research

The only terms you really need to define are those that are likely to be ambiguous,

open to a variety of interpretations by the audience. Indicate whether the statement is true or false

In this disconfirming response, the speaker disparages the other person in the conversation or the other's feelings

a. avoiding involvement b. tangential remark c. disqualification d. imperviousness