Stars with anti-establishment images include all of the following EXCEPT

Which of the following is NOT a step in undertaking a long-term delivery improvement program?

A) Seek feedback from someone whose opinion you respect. B) Seek professional help if you're psychologically uncomfortable with aspects of your voice or bodily action. C) Be satisfied with whatever vocal qualities you have. D) Learn to hear, see, and feel the differences between effective and ineffective patterns.

Speeches about __________ entail an explanation of an issue or an idea, often focusing on informing an audience to increase understanding

a. objects b. processes c. events d. concepts