________ is referred to as collecting and responding to customer-generated content that is either positive or negative

The first full-time public relations practitioners were drawn from the ranks of which one of the following?

A. Business D. The Publicity Bureau B. Journalism E. Revolutionaries C. Government

The statute of limitations establishes the period within which ________

A) a plaintiff must bring a lawsuit against a defendant B) a defendant must file a written answer against a plaintiff's complaint C) a defendant can file a cross-complaint against the plaintiff D) a motion for judgment on the pleadings can be made by either party