Which model of relationship development describes people’s relationships as changing based on important positive and negative events in the relationships?

Greta is very good at her job and her work ethic is impeccable. Her boss Frank criticizes her

work regardless of her outstanding record. The other day, Frank told Greta that she needed to come in on Sunday, her day off, so that she could clean off his desk and balance his personal checkbook. He indicated that if she refused, he would ?re her. What type of power is best represented by Frank in this interaction? A) referent B) coercive C) expert D) legitimate

Which of the following is a reliable way of gathering information about an unfamiliar audience?

a. Relying on audience information from previous speeches b. Requesting the contact person for information c. Relying on stereotypes d. Sizing up the audience during the presentation