Many modern offices have open, public shared spaces (rather than cubicles or offices). This office style works best if the employees are working on ____
a. simple tasks that they have performed many times
b. simple but novel tasks
c. complex tasks that they have performed many times
d. complex and novel tasks
A
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In which of the following situations is frustration least likely to result in aggression?
A) A woman grabs you and says "Hey, slow down," as you rush to catch your train. B) The parking lot is full, and a driver pulls around you to take the parking place for which you've been waiting. C) Your friend sprained her ankle, and cannot help you move, as promised. D) A telemarketer interrupts your dinner to sell you a magazine subscription. E) You realize you are being lowballed by a salesperson.
One of the university-based I/O psychology training programs that emphasized organizational issues rather than industrial issues was the:
A) Research Center for Group Dynamics at Massachusetts Institute of Technology. B) Human Resources Lab at Carnegie Tech. C) Human Resources Lab at Pennsylvania State University. D) Quality of Work Life Center at the University of Maryland.