When a consumer is determining her overall feelings or attitudes about a product after purchasing it, she is involved in the ________ step of the consumer decision-making process

Anya sends a memo that describes a proposed program as a benefit for the company, but her use of the word "I" to begin the majority of her sentences signals that she is mostly concerned with her own advancement. Anya has sent a confusing meta message that undermines her credibility.

Indicate whether the statement is true or false.

The mission of the ________ is collectively to analyze and focus a value stream so that it does everything involved in supplying a good or service in a way that provides maximum value to the customer

a. buying center b. lean enterprise c. buying group d. supply manager