A medical assistant who stated that all Medicaid patients are lazy was overheard by a patient. This is an example of:

A negative change is called distress, whereas a positive change is called ________

Fill in the blank(s) with the appropriate word(s).

Which of the following best describes a positive way to help cope with stress in the workplace?

a. Play loud music all day. b. Encourage employees to work through lunch. c. Decorate the office with bright, vivid colors. d. Instead of working through lunch to solve problems, take a break.