The motivation refers to what actually happened, and the act refers to how your organization handles the circumstances

Rita did a(n) _____ when she met with her sales team to determine what their clients knew and what their expectations were for the business presentation

a. client screening b. team interview c. audience analysis d. presentation assessment

A flight attendant was called in for questioning following complaints of unpleasant service on a long-distance flight

The HR manager never gave her an opportunity to explain that she had been on two long-distance flights back-to-back and, hence, had been exhausted on that particular flight. Seeing that he was not listening to her, the flight attendant folded her hands and leaned back in her chair. This action effectively closed their communication. The flight attendant's action can be classified in which category of kinesics? a) Regulato b) Illustrator c) Adaptor d) Haptic