There is no system of statutory works councils in the United Kingdom

Why is using the indirect approach usually better when refusing claims and requests for adjustments?

A) It is quicker and easier to write B) You can include an apology and offer discounts on future transactions C) You don't have to include an apology D) The customer is likely to be emotionally involved E) There will be a stronger indication the issue is closed

Carlos has never tried Red Bull. Hayden has tried Red Bull and really likes it. Carlos would be a better selection for a brand ambassador for Red Bull than would Hayden

Indicate whether the statement is true or false