During the __________ aspect of the listening process, the listener recalls information.

Signs that show you love the other person, such as smiling, leaning forward, and using closer conversational distance, are _____ cues

A) affiliative B) intimacy C) maintenance D) automatic

Which of the following management mistakes frequently lead an organization to fail to respond in a crisis?

a. arrogance b. having a weak CEO c. using good judgment in assessing risk d. involving employees in anticipating crises