Gem's principal asked her to pick up his dry-cleaning on her way to work. After she had picked up the dry-cleaning and was driving to work, Gem knocked over an old man crossing the street because she did not apply the brakes in time

When it comes to conflict and productivity, research has strongly suggested

a. conflict should be avoided at all costs. b. conflict costs almost double productivity input. c. conflict can be functional and improve productivity. d. people have an aversion to productivity. e. conflict and counter-productivity are predictable.

Which of the following is NOT an advantage of using mall intercept interviews to collect research data?

A) good for physical stimuli B) good control of the environment C) low cost D) good response rate E) complex questions can be asked