What are among factors that influence the conflict management strategies you choose?
A) your mindfulness and selfishness
B) gunnysacking and steamrolling
C) your emotional state and goals to be achieved
D) the other person's nonassertiveness or aggressiveness
Answer: C
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Using the term "friendly fire" to refer to an American soldier killed by another American soldier is to use
A. profanity. B. an ambiguity. C. a euphemism. D. slang.
Dr. John Gottman and his colleagues studied conflict resolution. Among their more striking findings was
A. guessing which couples had a background in athletics based on their use of physical force. B. predicting early on which individual would win an argument. C. accurately predicting which couples had found each other on the Internet. D. predicting which couples would divorce because of their inability to manage conflict.