Dave is a leader of a decision-making group which has been meeting for some time. His best tactic as leader is probably to __________
A. avoid using the nominal group technique
B. develop a problem-solving agenda as a rough outline
C. be as autocratic as possible
D. let each individual member take turns leading
E. enhance meeting efficiency
ANS: d
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Alejandro wrinkled his forehead, squinted his eyes and said, "I don't understand this." Alejandro's nonverbal communication illustrated which function of nonverbal communication?
a. Repeating b. Substituting c. Accenting d. Complementing e. Regulating
As a listener, when asked a leading question, the best response is to:
a. Politely ask the questioner to rephrase the question b. Rephrase the question yourself to make the question more open-ended c. Begin your response with a brief overview to soften the question before answering d. Divert the conversation by asking the questioner if he can talk privately later