Everybody ________ excited today because both a lawyer and a doctor ________ here

When it comes to persuasive messages, the direct approach

A) is rarely used. B) is often preferable with an audience with whom you have a close relationship. C) is used only by top management. D) does not require inclusion of justifications or explanations. E) is used when you need to rely more on the strength of your message than your reputation.

Which of the following is a traditional buyers' right?

A) the right to resell the product B) the right not to buy a product that is offered for sale C) the right not to pay any taxes included in the final price D) the right to exchange the product if it is of the wrong size or style E) the right to demand a discount on the product