Which step in project management requires project managers to consider the types of records and reports they and their clients will require at the completion of the project?

The following are examples of customer contact points, except:

A) a commercial website B) a friend who recommends a brand C) a receptionist at a business D) a sales clerk at a retail store

When the data flow in and out of a parent process do not match the data flow in or out of a child diagram, it is called:

A) a primitive process. B) a disordered pair. C) a logical data flow diagram. D) unbalanced decomposition.