The countervailing forces model accepts the absolute primacy of business as in the dominance model.

Which of the following is an activity that would most likely be performed by a customer service representative (CSR)?

A) processing employee paperwork B) delivering supplies to the factory floor C) providing telephone support for installation D) calling on prospects to sell them the product E) reconciling bank statements with accounting records

Which of the following is true of high value-to-weight ratio products?

A. They tend to have greater weight than other products in the segment. B. Their transportation costs account for a very small percentage of total costs. C. They tend to be inexpensive. D. There is great pressure to produce these products in multiple locations close to major markets. E. These products gain weight as raw materials get processed during transportation.