Poor customer retention has a powerful impact on financial performance only if a business is losing market share

Generally, the organization checks references:

A. only if it believes the information provided by the applicant is "suspect." B. immediately after the applicant submits a resume. C. after it has determined that the applicant is a finalist for the job. D. because it is a legal requirement under EEO laws.

The Congressional Review Act of 1996 requires each agency to make available for copying on request such items as staff manuals, staff instruction orders, and adjudicated opinions, as well as interpretations of policy statements

Indicate whether the statement is true or false