The four steps of the collaborative conflict resolution model concern
a. accommodating, apologies, values, and compromising.
b. ego, forgiveness, pseudoconflict, and avoiding.
c. rituals, skills, forgiveness, and competing.
d. people, interests, options, and criteria.
e. All of the above
d
Communication & Mass Media
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Which of the following items is an aspect of speaker credibility based on listener perceptions about your level of enthusiasm and commitment?
a) Competence b) Character c) Capability d) Caring e) Charisma
Communication & Mass Media
Metaphors are powerful tools in creative thinking and in generat¬ing ideas because:
A. They highlight distinctions between ideas B. They compare two things as if one thing were the other C. They ensure that everyone sees ideas exactly the same way D. All of the above E. None of the above
Communication & Mass Media