Which of the following shows the best use of tone when writing a routine request?
A) "I need a copy of the budget."
B) "Send me the latest version of the budget."
C) "Can I have the budget by Tuesday?"
D) "I need you to email the budget immediately."
E) "Please send me a copy of the budget."
Answer: E
Explanation: E) Pay attention to tone. Instead of demanding action ("Send me the latest version of the budget spreadsheet"), show respect by using words such as please and I would appreciate.
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Catherine is preparing a presentation for her management class. She wrote an outline for her speech and created PowerPoint slides to duplicate exactly what she says. Her slides are visually appealing and easy to read
She proofreads her slides and practices her speech. What mistake did Catherine make?a. She wrote an outline and not a word-for-word speech. b. Her PowerPoint slides should compliment her speech by showing key points, not duplicate it. c. Her slides should be more colorful and graphic. d. She should keep the speech fresh and unrehearsed by not practicing it.