The public relations function will address the possibility of unaccounted for outcomes by doing which one of the following?

The "star" network is usually satisfying to members because

A. everyone has a defined role. B. the organization is settled first. C. the rules are clear. D. everyone can communicate with everyone else. E. the seating arrangement is face-to-face.

Sarah is listening to her roommate to provide emotional support in a time of distress. According to your textbook, Sarah is engaged in ________ listening.

A. personal B. appreciative C. comprehensive D. empathic E. critical